Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer, and see our return address below.

There are certain situations where only partial refunds are granted (if applicable)

– Vinyl record that has been opened

– Any item not in its original condition, is damaged

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at contact@vinylstore.com.au

Return Address

To return your product, you should mail your product to: 503/75 Mary Street, St Peters NSW 2044, Australia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Free Shipping 4+ items

Order as much or as little as you like from The Vinyl Store with our great postage rates.

And get FREE shipping worldwide when you buy 4 items or more!

We aim to ship within 1-4 business days domestic and 1-4 days international. 

Happy Customers

Order from The Vinyl Store knowing that we aim to provide you with the best records and the highest standard of quality. 

Your happiness is important to us, so get in touch if your item isn't as you expected.

Online Support 24/7

The Vinyl Store is here to answer any questions you have about your favourite band, rare releases, those hard to find collectors editions and whatever else you're searching for. Our team is here to support you. Contact us here.