Shipping Policy

General Information

The Vinyl Store is an Australian online retailer. Warehouse collection is not currently available.

We use Australia Post for deliveries within Australia and offer flat-rate shipping across all domestic orders.

International shipping is temporarily paused, and we are not currently accepting orders for delivery outside Australia.

Shipping Charges

Standard Shipping

Standard shipping is a flat $14.95 per order anywhere in Australia, regardless of the number of items ordered.

Express Shipping

Express shipping is a flat $29.95 per order.

Express shipping refers to the Australia Post delivery service used after dispatch. It does not shorten our warehouse processing time.

Shipping charges are displayed at checkout before payment.

Processing and Dispatch

Every product marked in stock is physically held in our Sydney warehouse.

Under normal operating conditions, we aim to process and dispatch in-stock orders within three business days after payment has been received.

Dispatch may take longer during major promotions, seasonal holidays, public holidays or other periods of unusually high demand.

Pre-order products will be dispatched after they become available. Any expected release date shown on a product page is based on information supplied by the distributor or record label and may be changed.

Delivery Timeframes

Australia Post delivery timeframes begin after an order has been dispatched and are separate from our warehouse processing time.

Delivery estimates are not guaranteed and may be affected by carrier delays, severe weather, public holidays, service interruptions or an incorrect or incomplete delivery address.

Customers can estimate delivery times using the Australia Post delivery calculator with 2147 as the dispatch postcode.

Tracking

A shipping confirmation email containing your tracking number will be sent when your order is dispatched.

Tracking may take a short time to become active after Australia Post first receives or scans the parcel. Customers can follow the link in the shipping confirmation email or enter the tracking number on the Australia Post tracking website.

Packaging and the Mint Arrival Guarantee

Orders are carefully packed using protective, industry-standard packaging. Vinyl records are shipped in rigid record mailers with corner protection to help them arrive in the condition they left our warehouse.

If an item arrives damaged, please contact us promptly with your order number and clear photographs of the item and packaging. We will assess the issue and arrange an appropriate replacement or refund.

Our Mint Arrival Guarantee is provided in addition to, and does not limit, any rights available under the Australian Consumer Law.

Delivery Addresses and Redirection

Customers are responsible for providing a complete and accurate delivery address at checkout.

If you notice an error before dispatch, please contact us as soon as possible. We cannot guarantee that an address can be changed once warehouse processing has begun.

After dispatch, parcel redirection may be available directly through Australia Post, subject to its eligibility requirements. The Vinyl Store cannot guarantee that Australia Post will approve a redirection.

Delivery Conditions

Some parcels may require a signature. If Australia Post cannot complete delivery, tracking information will provide instructions for redelivery or collection.

If tracking indicates that a parcel is significantly delayed, missing or damaged in transit, please contact us so we can help investigate the matter with Australia Post.

Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

Stock Availability

We take reasonable steps to ensure that website stock information is accurate.

In the rare event that an item becomes unavailable after an order is placed, we will notify the customer and refund the unavailable item. We are not able to source or specially order products that are not currently listed as available on our website.

Order Changes and Cancellations

If you need to request a change or cancellation, please contact us as soon as possible.

We cannot guarantee that an order can be changed or cancelled after warehouse processing has begun or after it has been dispatched.

If we are unable to fulfil an order, we will notify the customer and provide an appropriate refund.